She feels vulnerable and uncertain and out of her environment - and building trust here, is always going to be the first step we take. We will talk you through the process, answering any questions you may have - but mostly listening... Many times listening to what's not being said. A good percentage of our success is as a result of our ability to interpret what a client sometimes cannot articulate. And besides, It is most difficult to know what your client needs, if you're not a very good listener. We present ideas that support your objectives and keep you engaged and as involved as you would like to be. Some don't want to know more than they need to about the process - they have other responsibilities and simply want the job done. They require accountability, commitment, loyalty and above all else, trust. When you leave your lively-hood in someone else's charge, It's good to know that it's in trusted hands.